Refund and Return Policy

VELMONTE & CO™
Email: support@velmonteco.com
Effective Date: November 12, 2026

1. Our Commitment

At VELMONTE & CO™, customer satisfaction is important to us. We aim to provide a clear and fair process for customers who need to return a product or request a refund.

This Policy explains our return procedures and refund conditions. It does not limit any mandatory rights available under applicable consumer protection laws.

2. Return Eligibility

Subject to applicable law, customers may request a standard change-of-mind return within  30 days from the date their order is delivered.

To qualify for a standard return, products should:

  • Be unused and in their original condition.

  • Be returned with original packaging where reasonably available.

  • Include accessories and components supplied with the product.

  • Be accompanied by proof of purchase or a valid order number.

Certain products may be excluded from standard change-of-mind returns where legally permitted, including personalized goods, perishable products, and sealed hygiene products once opened.

These exclusions do not remove rights relating to defective, damaged, incorrectly supplied, or misdescribed products.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible.

Email support@velmonteco.com with:

  • Your order number.

  • A description of the issue.

  • Clear photographs or video showing the problem, where reasonably available.

We will review your request and explain the next steps.

Depending on the circumstances and applicable law, we may offer a replacement, repair, refund, or another appropriate remedy.

4. How to Request a Return

To request a return:

  1. Email support@velmonteco.com with the subject line "Return Request."

  2. Include your order number and the product you wish to return.

  3. Explain the reason for your return.

  4. Wait for our team to provide return instructions.

  5. Follow the instructions if your return is approved.

Please do not send products to an address unless our support team has confirmed the correct return destination.

5. Return Shipping Costs

For standard change-of-mind returns, return shipping costs will be the customer's responsibility unless we state otherwise or applicable law requires us to cover them.

For defective, damaged, or incorrectly supplied items, we will provide an appropriate return arrangement or reimbursement where required by law.

Any restocking fee will only be applied where legally permitted and properly disclosed.

6. Refund Processing

Once an eligible return has been received and inspected, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method unless another method is agreed or required by law.

Our ordinary processing estimate is 30-60 days Your bank or payment provider may require additional time to display the funds.

Any refund deadline imposed by applicable law will take priority over our estimated processing period.

7. Partial Refunds

A partial refund may be considered where legally permitted, including when:

  • A product is returned with missing components.

  • A product has been used or damaged beyond what is reasonably necessary to inspect it.

  • Only part of a multi-item order is returned.

We will explain any proposed deduction before applying it. We will not make deductions prohibited by applicable law.

8. Exchanges

If you wish to exchange a product, contact support@velmonteco.com.

Exchanges depend on product availability and applicable return eligibility. If a replacement is unavailable, we will discuss an appropriate alternative or refund where required.

9. Order Cancellations

If you wish to cancel an order, contact us as quickly as possible.

Orders that have not entered processing or fulfillment may be eligible for cancellation. Once an order has been dispatched, it may no longer be possible to stop delivery, and the return procedure may apply.

This does not affect cancellation rights provided by applicable law.

10. Contact Us

For return, exchange, or refund assistance:

VELMONTE & CO™
Email: support@velmonteco.com