Privacy Policy

VELMONTE & CO™

Email: support@velmonteco.com
Effective Date: November 12, 2026

1. Introduction

At VELMONTE & CO™ ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, make a purchase, create an account, or communicate with us.

By using our website, you acknowledge that you have read this Policy. Where applicable law requires consent for particular processing activities, we will request that consent separately.

2. Information We Collect

We may collect the following information:

Personal Information

  • Full name.

  • Email address.

  • Billing and shipping addresses.

  • Telephone number, if provided.

  • Other contact details you voluntarily submit.

Order and Payment Information

  • Products purchased.

  • Order numbers and purchase history.

  • Payment status and transaction details.

  • Shipping and fulfillment information.

  • Refund and return records.

Payment information is generally processed by our payment providers. We do not intend to store complete payment card numbers or security codes on our own systems.

Technical Information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, operating system, pages visited, referral sources, and website interaction data.

Communication Information

When you contact us, we may retain your messages, email address, order details, and any information you voluntarily provide.

3. How We Use Your Information

We may use your information to:

  • Process and fulfill orders.

  • Confirm purchases and provide order updates.

  • Arrange shipping and delivery.

  • Provide customer support.

  • Process returns, exchanges, cancellations, and refunds.

  • Maintain customer accounts.

  • Improve our website and shopping experience.

  • Detect and prevent fraudulent transactions.

  • Maintain business and financial records.

  • Send promotional communications where permitted by law.

  • Measure advertising and marketing performance.

  • Comply with legal obligations.

4. How We Share Your Information

We may share relevant personal information with trusted service providers when necessary to operate our Store.

These may include:

Shopify: Our e-commerce platform and website hosting provider.

Payment Providers: Companies that securely process payments and help prevent fraudulent transactions.

Shipping and Fulfillment Providers: Carriers, warehouses, suppliers, and fulfillment partners responsible for preparing or delivering orders.

Analytics Providers: Services that help us understand website traffic and improve performance.

Marketing Providers: Services that support email communications, advertising, and marketing campaigns.

Professional Advisers and Authorities: Legal, accounting, regulatory, or law enforcement authorities where required or permitted by law.

We do not authorize service providers to use customer information for unrelated purposes, subject to their contractual and legal obligations.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to improve functionality and understand how visitors use our Store.

These technologies may help us:

  • Remember shopping cart items.

  • Maintain website preferences.

  • Support secure checkout.

  • Analyze website performance.

  • Measure advertising effectiveness.

You can manage cookies through your browser settings and, where available, our website cookie preference tools.

Please see our Cookie Policy for additional information.

6. Marketing Communications

If you subscribe to our newsletter or consent to receive promotional communications, we may send product updates, offers, announcements, and other marketing messages.

You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting support@velmonteco.com.

We may continue to send essential transactional communications, such as order confirmations and delivery updates.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Policy, including processing orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

When information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable law.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no online transmission or electronic storage method can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of certain personal information.

  • Request a copy of certain information in a portable format.

  • Object to or restrict certain processing activities.

  • Withdraw consent where processing is based on consent.

  • Opt out of certain targeted advertising, sale, or sharing of personal information where applicable.

  • Appeal certain privacy decisions where required by law.

Residents of certain US states may have additional rights under applicable state privacy laws. Individuals in the European Economic Area or United Kingdom may have rights under applicable data protection laws.

To submit a privacy request, contact support@velmonteco.com. We may need to verify your identity before processing your request.

10. International Data Transfers

Because we use online services and may work with service providers in different countries, your information may be processed or stored outside your country of residence.

Where required, we will use appropriate safeguards for international transfers of personal information.

11. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children who cannot legally provide consent under applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter.

12. Third-Party Websites

Our website may contain links to third-party websites or services. These websites operate independently and have their own privacy policies.

We are not responsible for the privacy or security practices of external websites. We encourage visitors to review their policies before sharing personal information.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our operations, services, technologies, or legal obligations.

Updated versions will be published on this page with a revised date.

14. Contact Us

For questions, concerns, or requests relating to this Privacy Policy, contact:

VELMONTE & CO™
Email: support@velmonteco.com
Address: OH 44087, United States